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Request for assistance in accessing justice in a transparent manner

I call on the UN High Commissioner for Refugees (UNHCR) to conduct a transparent and fair investigation into my complaint.
I call on the UN High Commissioner for Refugees (UNHCR) to conduct a transparent and fair investigation into my complaint

I am writing to request your assistance in conducting a transparent and fair investigation to ascertain the truth of the matter and take necessary actions to address the injustice and uphold global humanitarian commitments.

اللغة العربية

In 2017, I submitted detailed plans to the United Nations High Commissioner for Refugees (UNHCR) office in Lebanon for developing a specialized social application for smartphones, including its features and functionalities, with the intention of collaborating on its launch. The response from UNHCR officials was overwhelmingly positive, as they expressed great admiration for the application's concept and promised to keep in touch if a similar project was pursued. I have copies of email correspondences confirming their receipt of the project and its specific details.

However, to my dismay, in late 2021, UNHCR launched a similar application and published it on "Google Play" and the "App Store" without prior communication or obtaining my consent. Their actions left me astonished and frustrated.

Consequently, in February 2022, I lodged an official complaint, providing documented evidence and specific details, with the Office of the Inspector General of UNHCR in Geneva. I received an email confirming the initiation of an investigation under reference number: COM-22-0271 in March 2022. Despite the lengthy wait, I have yet to receive an official response outlining the stages of the investigation or the steps taken.

Moreover, I have corresponded with several officials at UNHCR regarding this matter. I received an email from the office of the Deputy High Commissioner for UNHCR in Geneva, Ms. Clements, confirming their awareness of the complaint and assuring me that they will continue the investigation in June 2022. However, since then, I have not received any updates on the progress of the investigation or the measures taken.

I firmly believe that I have the right to file a complaint and receive an official response regarding this issue, irrespective of my social status, nationality, or refugee status. UNHCR is a global humanitarian organization committed to protecting rights and has pledged to uphold universal humanitarian values.

Therefore, I demand the following from UNHCR:

  • Immediate cessation of development and work on the application.
  • Serious, transparent, and just follow-up on the complaint, with updates provided to me on its progress.
  • Full disclosure of investigation findings through an official and accurate response, clarifying whether the application developed by UNHCR utilized any of the plans, features, or functionalities I presented to UNHCR's office in Lebanon in 2017.
  • Granting me access to all documents related to this case to ensure transparency and fairness in the process.

Note: Please feel free to contact me for any inquiries regarding this matter or to access copies of all email correspondences I received in 2017 (evidence) or during the complaint submission phase. or please visit my website: https://sites.google.com/view/qusaydali/imoh/dp-imoh

Thank you for your time and consideration.
Qusay Dali

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